bt 999 Terms and Conditions

1 Introduction and Applicability

bt 999 is an online gaming and sports betting platform serving users in Bangladesh. These Terms and Conditions ("Terms") apply to the bt 999 website, mobile application and all related services.

By browsing the website, creating an account, or taking part in any game or betting activity, you are considered to have read, understood and agreed to these Terms in full. If you disagree with any part of these Terms, please refrain from using the site's services.

To learn more about us, including bt 999's identity, goals and operating principles, visit the About Us page.

2 Eligibility and Age Requirement

The following conditions must be met to use bt 999's services:

You must be at least 21 years of age (applicable for ages 21+).
You must be located in an area where conducting online gaming activities is not legally prohibited.
You must operate the account in your own name and using your own funds.
You are of sound mind and capable of making your own decisions.

bt 999 may request documents for age verification at any time. bt 999 reserves the right to suspend an account if valid proof of age cannot be provided.

3 Account Registration and Security

3.1 Registration Rules

Each user may create only one account. Operating multiple accounts is a direct violation of these Terms and all associated accounts will be closed in such cases.

All information provided at registration must be accurate, complete and up to date. Providing false or misleading information will be treated as a punishable offence and may result in account closure.

3.2 Login Credential Security

It is your responsibility to keep your username and password completely confidential. If you suspect unauthorised access to your account, notify the bt 999 support team immediately. Sharing or transferring account credentials to anyone else is strictly prohibited.

3.3 Account Verification (KYC)

Before processing a withdrawal, bt 999 may request a copy of a national identity card or passport to confirm the user's identity. Withdrawal requests may be delayed if this process is not completed.

4 Deposit and Withdrawal Terms

4.1 Deposit Rules

Deposits at bt 999 can be made via bKash, Nagad, Rocket and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount is ৳200.

Deposited funds must come from your own sources only. Third-party payments are not accepted. bt 999 reserves the right to investigate suspicious deposits and temporarily suspend the account in question.

4.2 Withdrawal Rules

Withdrawals can be made via bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours.

Account verification must be complete before a withdrawal request can be processed. For withdrawals of bonus funds, it will be confirmed whether the relevant wagering requirement has been met.

5 Bonus and Promotional Terms

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 adds a ৳2,000 bonus, bringing the total balance to ৳3,000; to withdraw this bonus, you must wager 20 times the bonus amount, i.e. ৳2,000 × 20 = ৳40,000.

5.2 General Bonus Terms

Each bonus offer has its own wagering requirements which must be read before claiming.
The same bonus cannot be claimed more than once from a single account.
To withdraw winnings earned using bonus funds, the specified wagering requirement must be completed.
The terms of bonus offers may change at any time.
If fraudulent activity is detected in connection with any promotion, the bonus will be cancelled.

For detailed answers to questions about all current offers and promotions, visit our Frequently Asked Questions (FAQ) section.

6 Gaming and Betting Rules

6.1 Bet Placement Terms

When placing bets on sports betting, live casino, slots and other gaming services at bt 999, the individual rules of each game apply. A bet once confirmed cannot be changed or cancelled.

6.2 Technical Errors

If a game or bet is left in an unresolved state due to server issues, disconnection or any technical error, bt 999 reserves the right to void that round. The stake used will be returned in such cases.

6.3 Misconduct and Cheating

If a user attempts to gain an unfair advantage by exploiting software bugs, strategic manipulation or automated tools, the relevant account and all winnings earned from that account will be forfeited.

7 Responsible Gaming

bt 999 believes that gaming should only be a form of entertainment. If any user feels that gaming is having a negative impact on their personal or financial life, they should seek support immediately.

This platform offers self-exclusion, deposit limits and session limits to protect users. For more details on these protective measures and guidance, visit our Responsible Gaming Guidelines page.

If any person under the age of 21 uses this service, the account will be closed immediately and all transactions will be considered void.

8 Personal Data Privacy

bt 999 collects, stores and processes users' personal data. Full details of how this data is used, where it is stored and what rights users have can be found in our Privacy Policy.

By registering, the user is considered to have consented to bt 999's privacy policy. To request access to, correction of, or deletion of your personal data, please contact the support team.

9 Copyright and Intellectual Property

All content published on the bt 999 website and mobile application — including logos, designs, graphics, text and software — is protected under bt 999's intellectual property rights.

Copying, distributing, modifying or using any part of this content for commercial purposes without prior written permission from bt 999 is strictly prohibited. Legal action may be taken for violations of this rule.

10 Account Suspension and Closure Policy

10.1 Closure by bt 999

bt 999 may suspend or permanently close an account for any of the following reasons:

Violation of the Terms.
Operating multiple accounts.
Fraudulent or suspicious activity.
Providing false information regarding age.
Suspicion of money laundering or illegal financial activity.

10.2 Closure by the User

Any user may request to close their account at any time. In such cases, any eligible balance in the account will be returned; however, bonus funds with incomplete wagering will be forfeited.

11 Limitation of Liability

bt 999 will not be liable for the following:

Disruption to the gaming experience due to internet disconnection or device issues.
Issues arising from errors or delays by third-party payment providers.
Unauthorised access to an account due to the user's own negligence.
Service suspension by order of a government or regulatory authority.

bt 999 is committed to providing the highest quality service; however, in the event of any service disruption, compensation will be limited to a maximum of the value of the transaction in question.

12 Dispute Resolution

In the event of any dispute or complaint, please first contact the bt 999 customer support team. Support is available in Bangla and English via 24/7 live chat or email.

Our support team will begin investigating a complaint as soon as possible after it is received. The relevant account or balance may be temporarily held during the investigation. If you are not satisfied with the support team's decision, you may pursue the relevant legal channels.

13 Changes to the Terms

bt 999 reserves the right to change these Terms at any time. Registered users will be notified via email or through the platform if any significant changes are made.

Continuing to use the service after changes have been made will be considered as the user's agreement to the revised Terms. You are therefore advised to visit this page regularly.

14 Contact and Support

If you have any questions or need clarification about these Terms, please contact the bt 999 support team:

24/7 Live Chat — available directly on the platform.
Email: [email protected]
Language: Support available in Bangla and English.

The support service is available seven days a week, twenty-four hours a day. We aim to respond promptly to any complaints or queries.