bt 999's Privacy Policy

1 Introduction and Applicability

bt 999 takes the privacy of its members very seriously. This privacy policy applies to all services provided through the bt 999 website and applications. When you register an account with bt 999, use its services, or contact us, you are considered to have agreed to the terms of this policy.

This policy is intended primarily for users in Bangladesh and has been prepared in accordance with Bangladesh's applicable data protection regulations. bt 999's services are for persons aged 21 or older only. If you are below this age limit, please do not use our platform.

This privacy policy should be read together with our Terms and Conditions, as both documents together form the complete framework of the relationship between bt 999 and its members.

2 What Information We Collect

2.1 Information You Provide Directly

bt 999 collects information that you provide yourself during account registration and management. This includes:

• Full name, date of birth, and national identity card details (for identity verification)
• Mobile number and email address
• Password
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, or bank account)
• Any information provided when contacting our customer support team

2.2 Automatically Collected Information

When you use the bt 999 platform, certain technical information is collected automatically. This includes:

• Device type, operating system, and browser version
• IP address and approximate location
• Time of site access, pages visited, and total session duration
• Information collected through cookies and similar tracking technologies
• Gameplay activity, betting history, and transaction logs

2.3 Information Received from Third Parties

bt 999 may sometimes use trusted third-party services for identity verification or fraud prevention. In such cases, only the information strictly necessary for that purpose is shared or received.

3 Purpose of Data Use

bt 999 uses collected information for the following specific purposes:

• Account Management: Handling registration, identity verification, login, and account security.
• Transaction Processing: Accepting deposits and completing withdrawals successfully.
• Customer Support: Resolving your issues via live chat or email.
• Relevant Communications: Sending notifications about bonuses, promotions, and important account-related updates.
• Responsible Gaming: Identifying unusual gameplay patterns and providing assistance when needed.
• Security and Fraud Prevention: Preventing unauthorized access, money laundering, and other irregularities.
• Service Improvement: Analyzing user experience to improve the quality of the platform.

bt 999 never sells your personal information to third parties. You can learn more about bt 999's mission and values on our About Us page.

4 Data Sharing and Disclosure

bt 999 may share information in limited circumstances and only for specific purposes:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure maintenance. These partners are given only the information necessary for their specific task and may not use it for any other purpose.

4.2 Legal Obligations

bt 999 may be required to disclose information in response to a court order or a lawful request from a government authority. In such situations, only the minimum information required is provided.

4.3 Never Sold

bt 999 never commercially transfers user information to advertisers, data brokers, or any other third party.

5 Data Security Measures

bt 999 uses multiple layers of security to keep your information safe:

• SSL Encryption: Every connection to the site is encrypted via SSL/TLS protocol, so your data cannot be read by third parties while being sent or received.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hash functions are used.
• Access Controls: Only authorized staff can access specific data, and a record of every access is maintained.
• Regular Security Audits: Security assessments are conducted regularly to identify system vulnerabilities.
• Data Backup: Secure backups of data are maintained so that information is not lost due to any technical issue.

However, transmitting information over the internet can never be made entirely risk-free. You are also responsible for the security of your account — do not share your password with anyone, and if you notice any suspicious activity, report it to our live chat immediately.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bt 999 platform. These technologies assist with the following:

• Essential Cookies: Required to maintain login sessions, carry out security checks, and run the platform's core functions.
• Functionality Cookies: Used to remember your preferred language, display settings, and other preferences.
• Analytics Cookies: Used to understand which parts of the site are used most, helping to improve service quality.

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working correctly.

7 Data Retention Period

bt 999 retains your information for as long as it is needed. The general policy is:

• Account information is retained for as long as the account remains active.
• Financial transaction records are kept for a set period in accordance with applicable legal and regulatory requirements.
• Even after an account is closed, some information may need to be retained for a specified period due to legal obligations.
• Expired or no longer needed information is deleted securely.

8 Your Rights and Choices

As a bt 999 member, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information has been collected about you.
• Right to Correction: You may request the correction of inaccurate or incomplete information.
• Right to Opt Out of Marketing: You may let us know at any time that you wish to stop receiving promotional messages.
• Right to Close Your Account: You may request to close your account at any time, though some information may need to be retained for legal reasons.

To exercise these rights, contact bt 999 via live chat or email — support is available 24/7 in Bengali and English.

9 Responsible Gaming and Data Protection

bt 999 encourages its members to play safely and responsibly. To support this, collected gameplay data is used to identify unusual behaviour and provide assistance when needed. Tools and guidance to help you stay safe are available on our Responsible Gaming page.

Personal information is never used against a member or to push them into harmful situations. Any use of data is always consistent with protecting the member's interests.

10 Protection of Minors' Data

bt 999's services are strictly for persons aged 21 or older. Minors are not permitted to register or use the platform, and bt 999 does not knowingly collect information from any minor.

If it becomes known that a minor has accidentally created an account, the relevant account and all collected information will be deleted immediately.

11 Policy Changes

bt 999 may update this privacy policy from time to time. If significant changes are made, a notification will be sent to the registered mobile number or email address. The "Last Updated" date at the top of the page always indicates the date of the most recent change.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you have any questions about the policy, you can visit our FAQ page or ask directly via live chat — answers to common questions are available in our FAQ section.